The Product

What is the Backup Pack made from?

The Backup Pack is made from PEVA,  polyethylene vinyl acetate. It's chlorine-free, BPA-free, and phthalate-free, making it a significantly safer and more environmentally responsible alternative to standard plastic and PVC. It's soft, flexible, waterproof, and built to be used again and again.

What size is the Backup Pack?

Each sleeve is 28x28cm. It's designed to hold a full child's outfit; leggings, t-shirt, socks, underwear, and a jumper. We've even fit Crocs in there, my eldest is 3. A larger size is also coming soon, stay tuned!

What age or size clothing does it fit?

The Backup Pack comfortably fits toddler and kids clothing. It has been tested with sizes ranging from toddler through to around size 000 - 5. Smaller items like swimsuits, earplugs, and underwear fit easily. A larger version is in development for bigger kids and adults.

What's the difference between the sun and the rain cloud?

The icons are a practical design feature, pack a warm-weather or summer outfit in the sun sleeve ☀️, and a cosy warm-weather outfit in the rain cloud sleeve 🌧️. That way you can grab the right one quickly depending on the day. That said, there are no rules, use them however works best for your family. Wet and Dry, Up to you!

Can I fit a full outfit in each sleeve?

Yes. Each sleeve holds leggings, a t-shirt, socks, underwear, and a jumper. Smaller items like swimmers, earplugs, and spare underwear fit easily. We have genuinely fit Crocs in there too.

Is the zip actually waterproof?

The Backup Pack features a double ziplock seal, which means wet, damp, or soiled clothes are fully contained inside the sleeve. It won't leak onto anything else in the bag. Just make sure to seal it properly!

Can I use it for things other than childcare?

Absolutely. The Backup Pack works anywhere you need a spare outfit or a contained space for wet items, swim bags, nappy bags, the boot of the car, beach days, at the front door, weekend trips, sports bags, and more. Once you have one, you'll find uses for it everywhere. Also, it is always there to support you in those Uh Sh*T, I forgot the nappy bag. You can even chuck in some travel size wipes for the big kids or a regular sized one for the little ones!

Is the Backup Pack only for kids?

It was designed with toddlers and young children in mind, but it works for anyone who needs a spare outfit on hand. A larger size is coming soon for bigger kids, teens, and adults.

What comes in the Twin pack?

The Twin Pack includes one sun sleeve ☀️ and one rain cloud sleeve 🌧️, one of each icon, both 28x28cm, both double ziplock sealed.

What comes in the Family Pack?

The Family Pack includes 4 sleeves, a mix of sun and rain cloud icons. Perfect for multiple bags, multiple kids, or setting up a full rotation system.

What comes in the Mega?

The Mega includes 6 sleeves, a mix of sun and rain cloud icons. Our best value option, designed for families who want to cover every bag, the car, and have spares ready to rotate from the laundry.

With the OG single sleeve, can I choose my icon?

Yes! When purchasing the OG, you can choose either the sun ☀️ or the rain cloud 🌧️ at checkout. If we have sold out of the one you chose, we will be in touch with you and we can work together on whatever suits you best!

Cleaning & Care

How do I clean the Backup Pack?

The Backup Pack is easy to clean. Simply wipe down the inside or turn it inside out, rinse under warm water, and wipe clean. For a deeper clean, hand wash with mild soap and warm water. Allow to air dry fully before repacking. If the mess is really bad it is dishwasher safe (top rack only) but it does create a few creases and needs to air dry properly! Please note that the print may fade over time if exposed to alcohol or industrial soaps.

Can it go in the dishwasher?

We recommend hand washing to extend the life of the sleeve and protect the ziplock seals. A gentle hand wash takes less than a minute and keeps it in great condition for longer...BUT...Yes it can, TOP RACK ONLY, it may cause it to crease a little.

How do I dry it quickly between uses?

After rinsing, pat dry with a cloth and leave open to air dry. The PEVA material dries quickly. We recommend keeping a couple of packs in rotation, one in use, one clean and drying, one pre-packed and ready to go.

Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

How long will it last?

With regular use and proper care, rinsing, air drying, and avoiding high heat, the Backup Pack is built to last for years. The better you care for it, the longer it goes, and the more plastic bags it replaces.

Sustainability

Why PEVA instead of fabric?

Fabric is great for many things, but it isn't waterproof, and when you're containing wet swimmers, soiled clothes, or muddy outfits, you need a proper seal. PEVA is waterproof, wipeable, and can be double ziplock sealed in a way fabric can't. It's the right material for what this product needs to do.

Is PEVA recyclable?

PEVA is not widely accepted in standard kerbside recycling programs at this stage. However, because the Backup Pack is designed to be durable and reused hundreds of times, the environmental footprint per use is dramatically lower than single-use plastic alternatives. One pack replaces hundreds of plastic bags over its lifetime.

How many plastic bags does one Backup Pack replace?

That depends on how often you use it, but a child attending childcare three days a week can easily generate 100 plastic bags per year just from clothing changes depending on how many kids you have at home! Over two to three years of care, one Backup Pack can replace several hundred single-use bags. The numbers add up fast.

Is the packaging plastic-free?

We are committed to keeping our packaging as low-waste as possible. We use 100% recycled padded mailers, that can be recycled too, once you open your package! Some flyers, tissue paper and stickers are used. No fancy tags or extra plastic bits.  

Shipping & Orders

Where do you ship?

We ship within Australia, New Zealand and the US!

How long will my order take to arrive?

Standard shipping within Australia and NZ typically takes 3–8 business days depending on your location. Express options are available at checkout.

US orders will be delivered within 8 - 10 business days, however all these shipping times may vary depending on carrier updates.

How will I know my order has been shipped?

You'll receive a confirmation email with tracking details once your order has been dispatched.

My order hasn't arrived, what do I do?

If your order hasn't arrived within the estimated timeframe, please check your tracking link first. If you're still having trouble, reach out to us at thebackuppackau@gmail.com and we'll sort it out for you.

Can I change or cancel my order after placing it?

We process orders quickly, but if you need to make a change please contact us at thebackuppackau@gmail.com as soon as possible after placing your order and we'll do our best to help.

Do you offer free shipping?

We offer free shipping over the below amounts -
Australia - over $35.00
NZ - over $50.00
USA - over $100.00

Returns & Exchanges

What is your return policy?

If your Backup Pack arrives damaged or faulty, please contact us within 7 days of receiving your order with a photo and we will arrange a replacement or refund. Because of the nature of the product, we're unable to accept returns on opened or used items unless they are faulty.

My pack arrived damaged, what do I do?

We're so sorry. Please email us at thebackuppackau@gmail.com with your order number and a photo of the damage and we'll make it right straight away.

General

I have a question that isn't answered here, how do I get in touch?

You can reach us at thebackuppackau@gmail.com or send us a DM on Instagram. We're a small operation run by a real mum and we genuinely read and reply to every message.

Are you planning more products or sizes?

Yes! A larger sleeve is already in development. Follow us on Instagram to be the first to know when new sizes and products drop.

Can I stock the Backup Pack in my store?

We'd love to hear from you. Please reach out to us at thebackuppackau@gmail.com with details about your store and we'll be in touch.

Want to collab with us?

YES! We'd love to hear from you. Please reach out to us at thebackuppackau@gmail.com with details about yourself and we'll be in touch.